Last updated: September 13, 2026
We want the return process to be clear. This policy applies to purchases made directly through www.inkangle.com.
Return Window
Eligible items may be returned within 30 calendar days after confirmed delivery. A return or resolution must be requested within that period by contacting [email protected]. The return window begins on the delivery date, not the order date.
Do not mail an item back to us until we have reviewed your request and sent you return instructions. If a return is required, we will provide the applicable return address at that time. Items mailed without authorization may be delayed, refused, or delivered to the wrong location, and we cannot guarantee processing.
How We Resolve a Request
After you contact us, we determine whether the issue resulted from an error on our side or from a change of mind, sizing choice, or other customer-side reason. The resolution path differs.
When the issue is our responsibility
This includes an item that arrives damaged or defective, an item that does not match what was ordered, a size or variant shipped that differs from the size or variant on your order, a materially incorrect or severely misaligned print, or an item materially different from its product page.
In these cases we will provide a replacement at no additional charge, or a refund — whichever you prefer. We do not require you to purchase the item again.
To review the issue we may ask for your order number and clear photos of the item, the printed label, and the packaging. We may request that the original item be returned at our cost, but in many cases we will not require a return and may allow you to keep, donate, or dispose of the item. We will tell you which applies before you take any action.
Where a refund is legally required or requested, we will issue a refund to the original payment method. We will not substitute a replacement, store credit, or gift card for a refund without your agreement.
When the issue is a customer-side reason
This includes an item that does not fit because a different size was preferred, a change of mind, an accidental order, or no longer needing the item.
These items may be returned within the 30-day window if they meet the return conditions below. The item must be returned to the address we provide with your return authorization, and the customer is responsible for return shipping. We do not deduct a restocking fee.
Standard Made-to-Order Products
Most products are made after an order is placed. A standard catalog item remains eligible for return even though it is made to order, provided it is not personalized and meets all return conditions below.
To qualify, an item must be unworn other than for a reasonable try-on, unwashed, unaltered, free from odors, stains, cosmetics, pet hair, and damage, and returned with original tags and packaging when reasonably possible.
Personalized Products
Products created with customer-supplied names, photographs, text, artwork, or other individualized instructions cannot normally be returned for fit, preference, or change-of-mind reasons because they cannot reasonably be resold.
Personalized products remain eligible for a refund or replacement if they arrive damaged, defective, incorrect, or materially different from the customization approved or submitted with the order. This restriction does not limit any rights that cannot be waived under applicable law.
Non-Returnable Items
- Personalized items, except for qualifying damage, defect, error, or legal rights described above.
- Items marked Final Sale before purchase.
- Gift cards.
- Intimate apparel where return would be inappropriate for hygiene reasons, unless unopened, defective, or otherwise required by law.
- Items damaged through wear, misuse, improper washing, alteration, or failure to follow the care label.
Return Shipping
For customer-side returns, the customer is responsible for return shipping. We do not deduct a restocking fee.
For a verified damaged, defective, or incorrect item, you will not pay any additional product or shipping cost. Depending on the circumstances we may provide a prepaid label, arrange a replacement, issue a refund, or advise that no return is needed.
We are not responsible for a customer-paid return shipment that is lost before it reaches us. Use a trackable service and keep the receipt.
Return Address
We do not publish a return address, because every return must be authorized first. After we review your request, we will send you return instructions together with the correct return address.
Different items may be routed differently, so always use the address provided with your current authorization rather than an address from a previous order. Sending an unauthorized return may delay processing.
Refunds
After an authorized return is received and inspected, we will notify you whether it is accepted. Approved refunds are issued to the original payment method within 7 business days after acceptance. Your bank, card issuer, wallet, or payment service may require additional time to post the credit.
Original standard outbound shipping is refunded only when required by law or when the entire order is returned because of our verified error, damage, or defect. Expedited shipping upgrades and customer-paid return shipping are not refundable unless required by law.
Discounts are allocated across eligible items. The refund for a returned item will not exceed the amount actually paid for that item after discounts. Coupons are not converted to cash or reissued automatically.
Exchanges and Replacements
Because products are made to order, we do not hold conventional exchange inventory. For a change of size, color, or style, we may ask you to complete an eligible return and place a new order.
For verified defects, damage, or incorrect items, we will offer a replacement or a refund at your choice, without requiring a new purchase. Replacement production and delivery times generally follow the Shipping & Delivery Policy.
Cancellations and Order Changes
You may cancel an order for a full refund by contacting us within 24 hours after placement. To honor this policy, orders are not intentionally released to production until the cancellation window has passed.
After 24 hours, an order cannot normally be canceled or changed once production has begun. Address, size, color, artwork, and personalization changes are not guaranteed unless we confirm them in writing. Submitting a request does not itself cancel or change an order; wait for our confirmation.
If we cannot fulfill an item or cannot ship within the promised or legally permitted period, we will provide the notice and cancellation/refund options required by applicable law.
Color, Print Placement, and Production Variation
Screen settings can affect how colors appear. All-over-print placement, seam alignment, and color may have minor variations between production runs. Minor variation consistent with the product description and normal manufacturing tolerances is not a defect and is handled as a customer-side return rather than our error. Material color errors, missing print areas, severe misalignment, incorrect artwork, or a result materially different from the listing remain eligible for review.
How to Request a Return
Email [email protected] with:
- Your order number.
- The item involved.
- The reason for the request.
- Photos of the item, packaging, and shipping label when the item is damaged, defective, or incorrect.
- Your requested outcome: refund or replacement, where available.
We typically respond within 1–2 business days.
Support hours are Monday–Friday, 9:30 AM–8:30 PM Eastern Time. Please send the details above by email so we have a written record of your request.
