Find clear information about made-to-order production, worldwide shipping, returns, payments, sizing, promotions, privacy, and customer support. These answers summarize our current store policies and link to the complete policy pages when more detail matters.
Important: This FAQ is a convenient summary. If an FAQ answer differs from a complete policy page, the applicable policy page and the terms shown at checkout control.
Orders & Made-to-Order Production
How ordering, production, changes, and personalized details work.
Are InkAngle products made to order?
Most of our all-over-print products are made after an order is placed. This approach helps us produce the selected design, size, and variant for your order rather than holding large quantities of finished inventory.
How long does production take?
Production normally takes 2–4 business days before shipment. Weekends, holidays, unusually high order volume, customization review, or an address issue may extend this estimate. Delivery time begins after the order has shipped.
Can I cancel or change an order?
You may request cancellation for a full refund by contacting us within 24 hours after placing the order. After 24 hours, changes or cancellation are not normally possible once production begins. A request is effective only when InkAngle confirms it. See our Returns, Refunds & Exchanges Policy.
What should I do if I did not receive an order confirmation?
Check your spam or promotions folder and confirm that the email address entered at checkout is correct. If the confirmation is still missing, contact [email protected] with your name, order date, and payment reference. Please do not send full card details.
What if I entered the wrong personalization details?
Contact us within 24 hours of ordering. We will try to update the details before production, but we cannot guarantee a change after production begins. Customer-approved or customer-entered spelling, names, photos, and other personalized content should be reviewed carefully before checkout.
How can I check my order status?
Use the order-status or tracking link in your confirmation and shipping emails. You may also contact Customer Support with your order number. Production and carrier tracking are separate stages, so tracking may not appear until the parcel is handed to the carrier.
Shipping, Tracking & Delivery
Worldwide standard shipping rates, destination estimates, tracking, and delivery support.
How much is shipping?
Standard shipping is free worldwide when the eligible merchandise subtotal is $49.00 USD or more, based on the merchandise subtotal before any discount code and before tax. Below $49.00, standard shipping is $4.99 USD to the United States, Canada, and the United Kingdom; $5.99 USD to Australia; and $6.99 USD to all other destinations. U.S. Express costs $30.00 USD for the first item plus $10.00 USD for each additional item. See Shipping Rates.
How long does delivery take?
Most items require 2–4 business days of production before shipment.
- United States: Economy transit 5–8 business days after shipment (typically 7–12 business days total); Express transit 3–4 business days after shipment (typically 5–8 business days total).
- Australia: Transit 7–13 business days after shipment (typically 9–17 business days total).
- Canada: Transit 6–8 business days after shipment (typically 8–12 business days total).
- United Kingdom: Transit 8–10 business days after shipment (typically 10–14 business days total).
- All other destinations: Transit 10–15 business days after shipment (typically 12–19 business days total).
Estimates are not guaranteed and may be affected by holidays, address issues, carrier disruptions, customs, weather, or other circumstances outside our reasonable control. See Delivery Estimates.
When will I receive tracking information?
Tracking is sent after production is complete and the parcel is prepared for carrier movement. It may take additional time for the carrier’s first scan to appear. Review the tracking link in your shipping email before contacting support.
What should I do if tracking is delayed or stops updating?
Carrier scans can pause between facilities. Allow a reasonable period for the next scan, then contact us if the parcel is beyond the published estimate or the carrier reports an exception. Include your order number and tracking number so we can investigate. More details are available in our Shipping & Delivery Policy.
What if tracking says delivered but I cannot find the package?
Check the delivery location, household members, neighbors, building reception, and any carrier photo or delivery note. If the parcel remains missing, contact the carrier and then InkAngle Support promptly with your order and tracking numbers.
Which countries do you ship to?
We offer standard shipping worldwide to destinations available in the live checkout. The United States, Australia, Canada, and the United Kingdom have destination-specific rates and estimates; all other destinations use the published international standard rate and estimate. Availability for a specific address and order is confirmed by checkout. If you need help before ordering, please contact us.
Returns, Exchanges & Refunds
Eligibility, personalized-product rules, return shipping, and refund timing.
Can I return a standard made-to-order product?
Yes. Standard catalog products may be returned within 30 days after confirmed delivery when they meet our return conditions. Made to order does not automatically mean final sale. Review the full 30-Day Return Window.
Can I return a personalized product?
Products containing customer-supplied names, photos, text, or other individualized content are not normally returnable for fit, preference, or change of mind. They remain eligible for review if damaged, defective, incorrect, or materially different from the approved customization. See Personalized Products.
What condition must a return be in?
The item must satisfy the conditions in our Returns Policy and should be kept unworn, unwashed, and with its original packaging and product components whenever possible. Contact us before sending anything back so we can confirm eligibility and provide instructions.
Who pays return shipping?
Customers pay return shipping for preference, fit, or accidental-order returns. If the fault is ours — a damaged, defective, or incorrect item, or the wrong size or variant shipped — you pay nothing, and we provide a replacement or a refund at your choice. In many of those cases we do not require the item back. We do not charge a restocking fee. See Return Shipping.
What should I do if an item is damaged, defective, or incorrect?
Contact [email protected] promptly with your order number and clear photos of the item, packaging, shipping label, and affected area. Do not discard the product or packaging until the review is complete. For a verified issue we provide a replacement or a refund at your choice, at no additional cost, and we will tell you whether the item needs to be returned before you do anything.
How are refunds and exchanges handled?
Approved refunds are issued to the original payment method within 7 business days after an authorized return is received, inspected, and accepted. Your financial institution may need additional time to post the credit. Because items are made to order we do not hold exchange inventory, so a size or colour change is handled as a return plus a new order. If the fault is ours we replace or refund at your choice without a new purchase. Start with How to Request a Return.
Payments, Taxes & Promotions
Secure checkout, WELCOME10, product-specific quantity pricing, and promotion rules.
What payment methods do you accept?
Available payment methods are displayed in the live checkout and may include major cards, PayPal, or supported digital wallets. A method is accepted only when it appears at checkout for your order. See our Payment Policy.
Is checkout secure?
Payment information is handled through the secure payment options shown at checkout. InkAngle does not ask customers to send full card numbers, security codes, or online-banking passwords by email or contact form. Report a suspicious payment request through Contact Us.
What is the WELCOME10 discount?
WELCOME10 provides 10% off eligible merchandise for one eligible order and is limited to one use per customer. It does not apply to shipping, tax, gift cards, prior purchases, returns, or excluded products. See Promotional Terms.
How does quantity pricing work?
Eligible products may show quantity-based pricing on the product page or in the cart. The quantities, savings, and eligible variants are product-specific, so the live offer displayed for the selected item is the applicable offer. Quantity pricing is not guaranteed on every product.
Can WELCOME10 be combined with quantity pricing or another offer?
No. WELCOME10, quantity pricing, another discount code, or another promotional offer cannot be combined unless the live checkout expressly states otherwise. When more than one offer could apply, use the eligible offer that gives you the better available value.
Will I be charged sales tax?
InkAngle currently does not add a separate sales-tax charge at checkout. The final checkout summary shows the amount due before payment. This does not represent that sales tax has been collected or remitted on your behalf. If our checkout tax treatment changes, any applicable tax will be disclosed before payment.
Products, Sizing & Care
Product-specific sizing, materials, print variation, and care guidance.
How do I choose the right size?
Use the size guide shown on the specific product page and compare its garment measurements with a similar item that fits you well. Size charts are displayed with inches first and centimeters second where available. Do not rely only on a usual letter size because measurements can vary by product type.
Will colors and print placement be identical to the product image?
We aim for accurate product images, but screens and all-over-print production can produce minor color, seam, scale, or print-placement variation. These normal variations are different from a materially incorrect print, missing print area, severe misalignment, damage, or a wrong item, which remains eligible for review.
Where can I find material and construction details?
Use the Product Details section on the individual product page. Materials, stretch, lining, closure, fit, and construction vary by product and should not be assumed from another item with a similar design.
How should I wash and care for my item?
Follow the care instructions on the product page and garment label. Care requirements vary by fabric and construction. When instructions differ, use the more specific guidance supplied with the item and avoid treatments not recommended for that product.
Why can two products with the same print look slightly different?
All-over-print artwork is applied to different garment shapes, sizes, panels, and seams. Scaling and placement may therefore shift slightly between sizes or product types while keeping the same overall design. Product-specific images and details remain the best reference for the item you are buying.
Privacy, Intellectual Property & Support
Privacy choices, accessibility, copyright reporting, and verified contact details.
How does InkAngle use cookies and personal information?
We use information needed to operate the store, process orders, provide support, improve services, and meet legal obligations as described in our Privacy Policy and Cookie Policy.
How can I manage privacy choices or request access to my data?
Review Your Privacy Choices for available opt-out and data-request options. We may need to verify a request before acting on it to protect customer information.
How do I report copyright or intellectual-property concerns?
Send a complete notice using the instructions in our Intellectual Property & DMCA Policy. Include enough information to identify the protected work, the material at issue, your contact details, and the required good-faith statements.
What accessibility support is available?
InkAngle aims to provide an accessible shopping experience. If you encounter a barrier or need information in another accessible format, contact us and describe the page, feature, device, and assistance needed. See our Accessibility Statement.
How do I contact customer support?
Email [email protected], call +86 181 5929 7003, or use the form on Contact Us. Support hours are Monday–Friday, 9:30 AM–8:30 PM Eastern Time. Messages received outside those hours are answered on the next business day. We typically respond to email within 1–2 business days.
Who operates InkAngle?
InkAngle is operated by Cloud Somersault Limited, a company registered in Hong Kong. We are an online store and do not operate a walk-in retail location. Refer to Contact Us and our Terms of Service for current business and contact information.
